Policies

Appointments and deposits

All appointments require a non-refundable deposit to reserve the artist's or piercer's time and space. The deposit amount may vary depending on the type of service, estimated duration, and final price.

The deposit will be applied toward the final cost of the service on the day of the appointment.

Cancellations or rescheduling requests made with less than 48 hours' notice will result in the loss of the deposit.

No-shows, frequent cancellations, or repeated rescheduling may result in the loss of the deposit and/or denial of future bookings.

Deposits are non-refundable unless otherwise determined by El Estuche Ink LLC or required by applicable law.

Late arrivals

We ask all clients to arrive on time for their appointments in order to respect the time reserved for each service and avoid delays that may affect other clients.

A grace period of up to 10 minutes may be allowed, provided that the delay does not significantly affect the artist's or studio's schedule.

If a client arrives more than 10 minutes late, depending on the type of service, appointment length, and artist availability, El Estuche Ink LLC may:

• Reduce the amount of time available for the service.
• Modify or limit the service when possible.
• Reschedule the appointment.
• Cancel the appointment if there is no longer enough time to safely and properly perform the procedure.

The maximum late arrival allowance is 20 minutes after the scheduled appointment time.

Arrivals of 20 minutes or more late may be considered a missed appointment or late cancellation.

If an appointment must be canceled or rescheduled due to the client's late arrival, the original deposit may be forfeited and a new deposit may be required to book another appointment.

If you know you are going to be late, you must contact us as soon as possible. Letting us know about the delay does not guarantee that we will be able to keep your appointment, as this will depend on the scheduled service, artist availability, and appointments following yours.

El Estuche Ink LLC and the artist reserve the right to determine whether there is enough time to properly perform the service without compromising safety, quality, or the schedule of other clients.

If the delay is caused by El Estuche Ink LLC or the artist, the client will not be penalized or lose their deposit as a result of that delay.

Age, identification, and consent requirements

Clients 18 years of age or older must present a valid government-issued photo ID before receiving a tattoo or piercing service.

As a policy of El Estuche Ink LLC, services for minors are limited to clients who are 16 or 17 years old, provided that all applicable requirements are met.

A parent or legal guardian must be physically present at the studio during the authorization process and must provide the required documentation.

Both the minor and the parent or legal guardian must present valid identification and, when necessary, official documentation that verifies the legal relationship between them.

El Estuche Ink LLC reserves the right to refuse service if the identification or documentation provided is incomplete, inconsistent, does not allow us to verify the required information, or does not meet applicable requirements.

Before receiving any tattoo or piercing service, each client must complete and sign the appropriate consent and disclosure forms provided by the studio or artist.

Health and safety conditions

Clients are responsible for informing us before the procedure of any medical condition or circumstance that may affect the service or healing process, including but not limited to:

• Known allergies.
• Skin conditions or irritation.
• Blood-borne illnesses.
• Pregnancy.
• Medications currently being taken.
• Healing complications.
• Existing inflammation or infection in the area.
• Any other condition that could affect the procedure or healing process.

El Estuche Ink LLC reserves the right to refuse, stop, or postpone a service if the artist believes that performing the procedure could present a risk to the client, artist, staff, or sanitary conditions of the studio.

If a medical condition requires professional evaluation, we may recommend that the client consult a healthcare professional before receiving the service.

Quotes, designs, and intellectual property

Quotes provided by our artists or staff are based on the information available at the time of the consultation, including:

• Approximate size and proportions.
• Tattoo placement.
• Requested style.
• Level of detail.
• References provided.
• Condition of an existing tattoo when requesting a touch-up or cover-up.
• Information and instructions provided by the client.
• Estimated time required to design and complete the work.

An initial quote is based exclusively on the information provided by the client at that time.

If the client later changes the size, placement, style, level of detail, composition, or adds elements that were not mentioned during the original quote, the price may be adjusted.

Each modification may require additional design, preparation, and procedure time.

Photos, references, and digitally generated or modified images

Photos and references submitted for a quote should represent the area to be worked on as accurately as possible.

Images generated, altered, or enhanced using artificial intelligence (AI), filters, editing applications, or other digital tools will be considered references only.

If an image submitted for a quote visually alters or misrepresents the size, proportions, anatomy, color, skin condition, or appearance of an existing tattoo, the quote may be adjusted after the area is evaluated in person.

If, at the time of the appointment, the tattoo, skin, or area to be worked on is significantly different from what was shown or described during the consultation, an additional charge may apply.

If these differences make the procedure technically unfeasible, unsafe, or significantly different from the project originally quoted, El Estuche Ink LLC and the artist reserve the right to refuse or reschedule the service.

Designs and intellectual property

Custom designs created by our artists may be based on ideas, references, and instructions provided by the client.

The final design will be presented to the client for review and must be approved before the procedure begins.

Our artists reserve the right to refuse the exact reproduction of copyrighted artwork, illustrations, tattoos, or designs belonging to third parties and may recommend modifications or create an original interpretation of the requested concept.

Original designs specifically created by our artists remain the intellectual property of their respective creator unless otherwise agreed to in writing.

Preparing for your appointment

To help maintain appropriate conditions during your procedure, we recommend following these guidelines before receiving a tattoo or piercing:

• Arrive at your appointment completely sober. We recommend avoiding recreational drugs and alcohol for at least 24 to 48 hours before your appointment.
• Keep your skin moisturized during the days leading up to the procedure.
• Eat properly and stay well hydrated before your appointment.
• Get adequate sleep and rest the night before your appointment.
• If you begin feeling sick or develop symptoms within 48 hours of your appointment, contact your artist as soon as possible so they can determine whether rescheduling is recommended.
• Inform us in advance of any known allergies, including previous allergies or reactions involving pigments, metals, adhesives, cleaning products, or other materials.
• Inform your artist of any medication or medical condition that could affect the procedure.

Numbing cream

Do not apply numbing cream to the area being tattooed without informing your artist in advance.

Some topical numbing products may temporarily change the texture or condition of the skin and may affect how the artist performs the procedure.

If you would like to use numbing cream, you must notify your artist in advance.

El Estuche Ink LLC may offer numbing cream for certain procedures for an additional fee, depending on the project.

Providing advance notice allows the artist to properly prepare for the appointment and accurately estimate the time and cost of the service.

If you use medication or anesthetic products under the direction of a healthcare professional, follow your healthcare provider's instructions and inform your artist before the procedure.

Results, healing, and piercings

Although El Estuche Ink LLC uses professional materials, proper hygiene procedures, appropriate techniques, and suitable jewelry for initial piercings, results and healing times may vary depending on individual factors such as:

• Skin type.
• Anatomy.
• Placement.
• Style or technique used.
• Natural healing process.
• Aftercare performed by the client.

The client is responsible for properly following all aftercare instructions provided by the studio or artist.

Aftercare instructions may be found through our digital platforms and at our studio.

If you are unable to locate the instructions for your specific service, you may contact El Estuche Ink LLC or your artist directly to request them.

Piercings

The healing process of a piercing depends significantly on daily care, anatomy, and each client's individual response.

Depending on the type and location of the piercing, healing may take several months and, in some cases, one year or longer.

If a piercing develops irritation, swelling, unusual discomfort, or another complication, you may contact us so we can evaluate the jewelry, placement, and visible condition of the piercing and provide guidance related to its care.

Jewelry changes, replacements, adjustments, or other additional services may be subject to additional fees depending on the service required.

El Estuche Ink LLC does not replace evaluation or treatment by a medical professional. If there are signs of a possible infection or other medical complication, we may recommend that the client seek professional medical attention.

Placement confirmation

Before performing a tattoo or piercing, the artist or piercer will show and confirm the selected placement with the client.

It is the client's responsibility to carefully review the position, orientation, and placement before authorizing the procedure.

Once a tattoo has been completed, its placement cannot be changed.

In the case of a piercing, if the client decides after the procedure that they are not satisfied with a placement they previously approved, the jewelry may be removed when appropriate.

A new piercing may be performed once the area has properly recovered and will be considered a new service, subject to the current price at that time.

Payments, refunds, and touch-ups

Completed tattoo and piercing services are non-refundable.

Product and jewelry sales are considered final for hygiene and safety reasons, except when another remedy is required under applicable law.

Before beginning the procedure, the tattoo design, size, orientation, or piercing placement will be reviewed and confirmed with the client.

The procedure will begin only after the client has provided approval and completed all required forms.

Tattoo touch-ups

At the artist's discretion, one complimentary touch-up may be offered within the first 60 days after the tattoo, provided that the area has healed properly.

Eligibility for a complimentary touch-up will be determined by the artist.

Complimentary touch-ups do not automatically apply to tattoos placed in areas known to experience greater pigment loss or wear, including:

• Hands.
• Fingers.
• Wrists.
• Feet.
• Other areas subject to high friction or movement.

When a tattoo is placed in an area that is more likely to experience pigment loss, the artist may inform the client of this possibility before the procedure.

Touch-ups required as a result of improper aftercare, excessive exposure, skin picking or manipulation, injury, or other circumstances unrelated to the original procedure may be subject to an additional fee.

Studio rules

The purpose of our studio rules is to provide a professional, clean, comfortable, and safe environment for our clients, artists, and staff.

Minors are not permitted in procedure areas unless properly authorized and their presence is necessary for the applicable service.

The following will not be tolerated:

• Aggressive or threatening behavior.
• Harassment of clients or staff members.
• Disruptive behavior.
• Damage to studio property.
• Arriving under the influence of alcohol or drugs.
• Possession, consumption, or use of recreational drugs on the premises.

El Estuche Ink LLC maintains a drug-free environment at all times for the comfort and safety of our clients, artists, and staff.

Any behavior that compromises the safety, hygiene, or professional environment of the studio may result in the immediate suspension or termination of the service.

El Estuche Ink LLC reserves the right to refuse entry or to refuse, cancel, suspend, or discontinue a service for reasons related to safety, hygiene, behavior, technical feasibility, or compliance with studio policies, in accordance with applicable law.

Results and limitation of liability

The client acknowledges that tattoos and piercings involve individual healing processes and that results may vary from person to person.

To the extent permitted by applicable law, El Estuche Ink LLC and its staff will not be responsible for complications resulting from:

• Medical conditions, allergies, or relevant information that the client failed to disclose before the procedure.
• Failure to follow aftercare instructions.
• Improper handling or manipulation of the tattoo or piercing.
• Impact, pressure, friction, or injuries occurring after the procedure.
• Premature removal or replacement of jewelry.
• Use of products that were not recommended.
• Individual factors related to anatomy, skin, or healing.
• Aesthetic dissatisfaction related to a placement, size, orientation, or design that was reviewed and approved by the client before the procedure began.

Nothing in this section is intended to exclude or limit any liability that cannot legally be excluded or limited.

Questions, complaints, or suggestions

We appreciate your comments, questions, and suggestions. Your feedback helps us continue improving the quality of our services and the experience we strive to provide to every client.

You may contact El Estuche Ink LLC at:

Email: elestucheink@gmail.com

Phone: (434) 515-4020

Information we collect

Depending on how you interact with El Estuche Ink LLC and the service requested, we may collect information such as:

• Full name.
• Address.
• Email address.
• Phone number.
• Date of birth and age.
• Information from and/or a copy of a valid government-issued ID.
• Name and phone number of an emergency contact, when applicable. This information will only be used when reasonably necessary in the event of an emergency or complication during a service.
• Medical or health information relevant to safely performing a tattoo or piercing.
• Information regarding allergies, medications, skin conditions, or other circumstances relevant to the procedure.
• Information related to the tattoo, piercing, product, or service requested.
• Photos, references, ideas, designs, and other information provided during a consultation or quote.
• Consent, disclosure, and authorization forms.
• Records related to services performed.
• Information necessary to comply with legal, health, or regulatory requirements.
• Communications with our studio through forms, email, text messages, phone calls, booking systems, or social media.
• Information related to transactions and payments. Full credit or debit card information may be processed directly by third-party payment processors.
• Information related to the use of our website, such as IP address, browser type, device type, cookies, analytics tools, and general browsing data.

We collect only the information we reasonably consider necessary to provide our services, operate our business, maintain safety, and comply with our obligations.

How we use your information

We may use your personal information for the following purposes:

• Providing quotes.
• Booking, confirming, changing, and managing appointments.
• Communicating with you regarding your appointment or service.
• Sending reminders, confirmations, updates, or changes related to a booking.
• Providing customized tattoo and piercing services.
• Evaluating information relevant to the safety of a procedure.
• Maintaining records related to services performed.
• Complying with applicable legal, health, and regulatory requirements.
• Processing payments and transactions.
• Responding to questions, comments, complaints, or requests.
• Maintaining the safety of our clients, artists, staff, and premises.
• Improving our services, website, and customer experience.
• Preventing fraud, abuse, or misuse of our services.
• Protecting the rights, safety, and legitimate interests of El Estuche Ink LLC, our clients, and our staff.

We do not sell or rent our clients' personal information to third parties.

Video surveillance and studio security

The premises of El Estuche Ink LLC are equipped with video surveillance systems that may operate 24 hours a day for the purpose of helping maintain the safety and security of our clients, artists, staff, visitors, and property.

When visiting our studio, your image may be captured by our video surveillance systems.

Security footage may be used or reviewed when reasonably necessary to:

• Investigate incidents.
• Prevent or investigate theft, property damage, or other security-related situations.
• Protect our clients, artists, and staff.
• Protect the studio and its property.
• Resolve disputes related to an incident.
• Comply with a legal obligation.
• Respond to valid requests from law enforcement, government authorities, or regulatory agencies.

Access to security footage is limited to authorized personnel and third parties when there is a legitimate or legal reason to provide such access.

Security surveillance recordings are separate from photographs or videos created for advertising, portfolios, or social media.

Photos, videos, and promotional content

El Estuche Ink LLC and its artists may take photographs or videos before, during, or after a tattoo, piercing, or other service for professional documentation, portfolios, social media, website content, advertising, promotion, and showcasing completed work.

Authorization to use a client's photographs, videos, voice, or likeness for these purposes may be included in the consent form, photo release, or other documentation signed by the client before the service.

When the client's signed documentation includes this authorization, photographs or videos may be used by El Estuche Ink LLC and/or the applicable artist in:

• Professional portfolios.
• Social media.
• Websites.
• Digital publications.
• Printed materials.
• Advertisements.
• Advertising campaigns.
• Promotional content related to the studio or its artists.

If you do not wish to be photographed or recorded, or do not want photographs or videos from your service to be used for promotional purposes, you must notify the artist or staff before the service begins and indicate your decision in the appropriate documentation.

Declining to authorize photographs or videos for promotional purposes will not affect your right to receive the service you purchased.

Recordings obtained through the studio's security cameras are not automatically considered promotional content and are managed separately.

Storage, protection, and security of information

El Estuche Ink LLC uses reasonable administrative, physical, and technological measures intended to protect personal information under our control from unauthorized access, loss, alteration, disclosure, or misuse.

We may store information using physical and digital systems, including platforms used for:

• Booking and appointment management.
• Client forms and documentation.
• Payment processing.
• Communications.
• Website management.
• File and record storage.
• General business operations.

We limit access to personal information to individuals and service providers who reasonably need access to perform their duties.

However, no physical, electronic, or storage system can guarantee absolute security.

If a security incident involving personal information occurs, El Estuche Ink LLC will take reasonable steps and provide any required notifications when required by applicable law.

Third-party providers and services

El Estuche Ink LLC does not sell or rent clients' personal information.

However, we may use third-party service providers to operate certain parts of our business.

When reasonably necessary, certain information may be processed or shared with providers such as:

• Booking and appointment management systems.
• Payment processors.
• Website hosting and management services.
• Email, messaging, and communication services.
• Information storage and management systems.
• Website analytics and functionality tools.
• Technology providers.
• Professional, accounting, or legal advisors when necessary.

We may also disclose information when required or permitted by law, court order, government authority, regulatory agency, or other valid legal request.

Third-party providers may operate under their own privacy policies and terms of service.

Cookies and analytics tools

Our website may use cookies and similar technologies to help:

• Maintain proper website functionality.
• Remember certain preferences.
• Understand how visitors use our website.
• Analyze website traffic and performance.
• Improve navigation and user experience.
• Evaluate the effectiveness of certain features or content.

Depending on the tools used on our website, certain third-party providers may also collect technical or browsing information.

You may manage or disable certain cookies through your browser settings or through any consent tools available on our website, when applicable.

Disabling certain cookies may affect some website features.

Data retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.
• Manage our operations.
• Maintain business records.
• Comply with legal, health, and regulatory requirements.
• Resolve disputes.
• Address questions or claims.
• Enforce our policies.
• Protect our rights and legitimate interests.

Certain records related to tattoo and piercing services must be retained for the minimum periods required by applicable laws and regulations.

When applicable, certain client records will be retained for at least two years after the date of the last entry in the record, or for a longer period when another legal obligation or legitimate business need requires us to retain them.

Once certain information is no longer necessary and there is no legal, regulatory, or legitimate business reason requiring us to keep it, it may be deleted, destroyed, or anonymized in a reasonable and secure manner.

Your privacy choices and rights

Depending on applicable law and the nature of the information requested, you may contact us to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information when legally permitted.
• Update your contact information.
• Withdraw previously provided consent when the use of certain information depends on that consent.
• Inform us that you do not want photographs or videos from your service used for promotional purposes, provided the request is made before the applicable use.

Certain requests may be limited when El Estuche Ink LLC has a legal, regulatory, security, or legitimate business obligation that requires us to retain or use certain information.

For example, a request to delete information will not necessarily result in the deletion of records that the studio is legally required to retain.

To protect your privacy and security, we may request additional information to reasonably verify your identity before processing certain requests.

Minors' privacy

El Estuche Ink LLC's website and online services are not specifically designed for children.

As a studio policy, tattoo and piercing services for minors are limited to clients who are 16 or 17 years old, provided that they meet our requirements regarding consent, identification, documentation, and the presence of a parent or legal guardian.

When we collect information related to a minor receiving an authorized service, that information may be used and retained as necessary to:

• Evaluate and provide the service.
• Verify identity and age.
• Document the applicable authorization.
• Maintain required records.
• Communicate regarding the service.
• Comply with legal, health, and regulatory obligations.

When applicable, authorization involving photographs, videos, or promotional use of a minor's image must be provided by the minor's parent or legal guardian.

Links to third-party websites and platforms

Our website, social media pages, or communications may contain links to websites, platforms, or services operated by third parties.

These may include, but are not limited to:

• Social media platforms.
• Booking systems.
• Payment processors.
• Review platforms.
• External websites.

El Estuche Ink LLC does not control the privacy practices, policies, security, or content of third-party platforms.

We recommend reviewing the applicable privacy policies before providing information directly to any third-party service.

Updates to this Privacy Policy

El Estuche Ink LLC reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our services, operations, technologies, business practices, or legal requirements.

When changes are made, we will post the updated version on our website and revise the Effective Date listed at the beginning of this Privacy Policy.

We recommend reviewing this page periodically to stay informed about the most current version of our Privacy Policy.

Questions, requests, or privacy concerns

If you have questions, requests, comments, or concerns regarding this Privacy Policy or how your personal information is handled, you may contact El Estuche Ink LLC:

Email: elestucheink@gmail.com

Phone: (434) 515-4020